1. How to order

Select the goods that you would like to purchase, and put them in your shopping cart. If necessary change the number of the items in you Shopping Cart, and when finished, go to "Checkout". If you have not Signed in yet, you will at this stage be asked to do so. If you are a new customer, you will have to use approximately 1 minute to give us name and address details. Stage 1, hereafter is to select Shipping Method (We offer a standard delivery with Royal Mail or a courier service). Purchases over GBP 156.00 are delivered free of charge, whereas there is a shipping charge for smaller orders. Stage 2, is the payment method, where we currently only offers payment with credit card. In the final stage 3, you can see the total order price reduced for discounts if any. If this is o.k., press confirm order, and the order is being effected, and you will shortly hereafter receive an order confirmation per email.

2. Payment

We offer payment per credit card and debit card. All major cards can be used.

3. Prices

All our prices are all inclusive of VAT. Orders below GBP 156.00 however, will be subject to a shipment fee which can be seen at Checkout.

4. Freight / Despatch

All parcel are as standard being sent with Royal Mail first class mail, but you have the option to select a Premium courier service. Have you not received the package 8 days after your order was sent, please contact us at mail@vital-horse.com.

5. Returns

If goods have been damaged during transportation please contact us at mail@vital-horse.com.

6. Invoice

Your invoice is included with your parcel. Please find it in the plastic wallet outside the parcel together with any other papaers.

7. Privacy

Information kept in our customer files are kept secret and will not be revealed to any external person. Your e-mail address will only be used for communication between Vigoer Ltd. and you, and are never sold to third parties. The password given when you create your account is encrypted and therefore only known by you. In case you forgets your password, a new password can be requested and are then automatically created and sent to your e-mail account. This - often difficukt to remember - password, can be changed in "Your account" any time you wishes.