1. How to order

Select the goods that you would like to purchase, and put them in your shopping cart. If neccesary chnage the Number of the items in you Shopping Cart, and when finished, go to "Checkout". If you have not Signed in yet, you will at this stage be asked to do so. If you are a new customer, you will have to use 1 appr. 1 minute to give us name and address details. Stage 1, hereafter is to select Shipping Method (for UK just press "Continue" here, as there is only one option available). Purchases over GBP 95,00 are delivered free of charge, whereas there is a shipping charge for smaller orders. Stage 2, is the payment method. Untill we are ready with credit card payments, the only option is prepayment to our bank account. In the final stage 3, you can see the total order price reduces for discounts if any. If this is o.k., press confirm order, and the order is being effected. In stage 4 you have the option to print out an Invoice.

2. Payment

Currently we only receive prepayments to our bank Jyske Bank London, Sort code 40-51-49 account No 00237982. Please refer to your order No when making the payment. Orders are not despatched before the payment has been received.

In the nearby future we expect to be able to offer payment by Credit card.

3. Prices

All our prices are all inclusive. Orders below GBP 95.00 however, will be subject to a small shipment fee which can be seen at Checkout.

4. Freight / Despatch

All parcel are being sent with Royal Mail premium class mail. Have you not received the package 3 days after your payment has ebeen effected, please contact us at mail@vital-horse.com.

5. Returns

If goods have been damaged during transportation please contact us at mail@vital-horse.com.

6. Invoice

Invoices are not being sent out seperately. You have the option to print-out an Invoice in the final stage of the order confirmation (Checkout) or at any to go to our account and print/reprint any Invoices.

7. Privacy

Information kept in our customer files are kept secret and will not be revealed to any external person. Your e-mail address will only be used for communication between Vigoer Ltd. and you, and are never sold to third parties. The password given when you create your account is encrypted and therefore only known by you. In case you forgets your password, a new password can be requested and are then automatically created and sent to your e-mail account. This - often difficukt to remember - password, can be changed in "Your account" any time you wishes.